As we process your personal data, we respect your privacy rights while determining its purposes and means.
The Privacy Act 1988 of Australia binds Gold Secure to respect your privacy. For more information on the act, please visit http://www.comlaw.gov.au/Series004A03712
>In order to provide service support and process your transactions, we need to collect personal data.
>To meet our legal, taxation, and regulatory obligations, we are required to conduct Know Your Customer (KYC) and Customer Due Diligence (CDD) checks and retain records of transactions.
>The AML/CTF Act 2006 in Australia: We may also use your information to detect and prevent fraud and other illegal use of the website and the services provided.
>We may send you targeted emails, latest offers, or other content.
>Profile information, such as your name, address, email address, phone number.
>Identity and address proof like your passport number, driver’s licence number, photo selfies/photos, bank statement, utility bill.
>Financial information, such as your bank account name, bank account number.
>Website and application analytics
If necessary, we may collect additional information not listed above. We will only do so if we have legitimate reasons to do so, and this will be done in compliance with this privacy statement.
In addition to the above, Gold Secure collects personal information in the following ways:
>Your direct information (such as information that you provide to us via our website, applications, emails, phone calls, and chat).
>You provide us with information as you use our services (for example, your profile information and how you use our website)
>When you transfer funds to us, we receive certain information
>You provide us with information as a result of our third-party software integrations (such as biometric data to verify your address and identity).
>We legally obtain information from third parties, for example, credit reference agencies and verification service providers.
>We may also collect information indirectly obtained from you, such as details about the hardware and software you are using when accessing BullionStore, your IP address, and other websites that you visited prior to accessing BullionStore (e.g. the referring domain).
You will never receive unsolicited commercial electronic messages from us. More information on the Spam Act 2003 is available from the regulator’s website: www.acma.gov.au/spam
>As part of our contract with you and for our legitimate business interests, we use, process, and store your information as follows:
>In order to communicate with you about:
In order to provide services to Gold Secure customers, Gold Secure may share your personal information with Related Bodies Corporate of Gold Secure. This information may be used for any of the purposes listed under “Need to collect the information”
Third parties may be given access to your information for the following reasons:
These third parties may be located in Australia or overseas.
We may share your email address and home address with third parties to deliver promotional information, products, services or special promotions on our behalf.
You will be able to opt out of direct marketing at any time if you so choose.
There is never a possibility of Gold Secure selling your personal information or receiving payment for distributing it.
Depending on where you live, we may transfer and store your data in countries outside of your own. Their laws may differ from yours.
In the event that we disclose personal data to a third party in another country, you can be assured that we take steps to ensure its privacy, which includes a website that uses a secure and encrypted connection, a valid and trusted certificate, and serves secure resources.
In the European Economic Area (EEA), however, your data may be transferred outside the EEA. It may also be processed by staff working outside the EEA for us or for one of our suppliers. They may be involved in providing support services, for instance. You agree to this transfer, storage or processing of your personal data, which may include your identity and financial information. As part of this policy, we will take all reasonable steps to protect your data.
It is your right to request access to the personal information Gold Secure holds about you.
In addition, you have the right to request us to correct any personal information it holds about you. Upon request, we will take reasonable steps to correct and update personal information in a timely manner. Contact us as follows to request access to your personal information or to have it corrected:
By email: email@example.com
By telephone: 07 4939 0239
By mail: Gold Secure
832 Gympie Rd, Chermside, Queensland, 4032
We will retain your data for a minimum of seven years after the end of the tax year to which the records pertain, so as to comply with our various legal obligations. As outlined in this policy, we will use your personal information to provide services to you.
Should you close your account, we will not maintain the information longer than necessary to comply with regulations regarding anti-money laundering in one or more of our jurisdictions.
Gold Secure takes our customers’ privacy and security very seriously. In order to ensure that you fully understand the information we collect about you and with whom it is shared, please review the following document. Make sure you read it carefully. Additionally, this document may be revised at any time by posting a revised version on our website.
Your personal information is kept secure at Gold Secure by all reasonable means. The information is protected by a number of measures. The information you provide to us through the Gold Secure website is protected with the highest level of online security available.
Your sensitive information is protected by SSL [Secure Socket Layer] encryption technology. Additionally, we require a username and password to access your Gold Secure account and other areas of the Gold Secure website.
To protect your information from unauthorised access, we have implemented strict procedures and security features.
To be precise, we have implemented appropriate physical, electronic, and managerial security procedures to prevent loss, misuse, alteration, or destruction of personal information. In addition to regularly reviewing security and encryption technologies, Gold Secure will strive to protect information as much as possible.
Using digital services provided by third parties requires you to remain vigilant about protecting your personal information.
Personal data is yours and you have the following rights:
Your complaint will be investigated according to Gold Secure’s policy.
Interested parties may contact with any questions, concerns, or complaints regarding this Privacy Statement.
Alternatively, you can call 07 4939 0239 . Note that you may not be able to access our services if you request a restriction or modification to the use of your information.
We have handled your complaint in a manner that you may not be satisfied with, or with the outcome/resolution you receive. It is your right to refer the matter to; “The Office of the Australian Information Commissioner in Australia”
Your credit card information is only stored and transmitted in encrypted form. Our servers do not store unencrypted credit card information. Payments made online using credit cards are currently processed by the third-party service.
During the period of time that Gold Secure is required to retain financial records, your credit card imprinted record will be kept if the transaction is manual rather than electronic.
In the event you don’t wish to place your order online, you have the option of visiting our showroom during business hours
Links to other websites may be found on this website. These sites are not under our control, and we do not endorse their policies or contents.